Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been altered or damaged are not eligible for return. You must initiate the return process within 30 days of receiving your order. If you exceed this timeframe, we may not be able to accommodate your request.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will receive an email notification once your return has been processed. Please allow up to 7 business days for the return to be processed after we receive the item. If approved, a refund will be issued to the original payment method used at the time of purchase.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. Once we process your return, you can place a new order through our website.
Refund Timeline
Refunds will be processed within 7 business days after we receive and inspect your returned item. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account. Please be patient as this process can vary based on your financial institution.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with threadurbanshop.com is satisfactory. Thank you for shopping with us.