At Thread Urban Shop, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
Non-Returnable Items
Items that are worn, damaged after delivery, or not in their original condition are not eligible for return. Any items returned after the 7-day period will not be accepted.
Return Process
To initiate a return, please contact us at [email protected] within 7 days of delivery. Include your order details and reason for return. Once your request is approved, we will provide further instructions.
Inspection and Approval
After we receive your returned item, it will be inspected within 3 to 5 business days. We will notify you regarding the approval or rejection of your return.
Refunds
If your return is approved, your refund will be processed within 5 to 7 business days after inspection. Since we only offer Cash on Delivery, refunds will be issued through a mutually agreed method such as bank transfer or other suitable options.
Exchanges
We offer exchanges for defective or incorrect items only. Requests for exchange must be made within 7 days of receiving the product.
Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, feel free to contact us at:
[email protected]